Thank you for shopping at our store! We strive to provide you with high-quality clothing and a pleasant shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your satisfaction.

Conditions for Returns and Exchanges:

  1. Application Period: You have 30 days from the date you receive your item to request a return or exchange.
  2. Item Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached. We cannot accept returns or exchanges for items that show signs of wear or have been used.
  3. Non-Returnable Items: Certain items, such as intimate apparel, swimwear, and customized products, cannot be returned for hygiene reasons. Please double-check the item descriptions for specific exclusions.

Return and Exchange Process:

  1. Contact Customer Service: If you wish to initiate a return or exchange, please contact us at customerservices_01@hotmail.com. Include your order number and a brief description of your reason for the return or exchange.
  2. Return Address: Our customer service team will respond with the return address and further instructions. Please ensure that you follow these instructions carefully to facilitate the process.
  3. Shipping Costs: You will be responsible for the shipping costs associated with returning items. We recommend using a trackable shipping service to ensure that your returned items reach us safely.

Refund Process:

Once we receive your returned item and verify its condition, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

Exchanges:

If you are looking to exchange an item for a different size or color, please follow the return process outlined above, and then place a new order for the desired item. This ensures that you receive the correct product promptly.

Additional Information:

For any questions regarding our return and exchange policy or if you encounter any issues during the process, please don’t hesitate to reach out to our customer service team. We are here to assist you and make your shopping experience as seamless as possible.

Thank you for choosing our store! We look forward to serving you again soon!