Shipping Policy

Shipping Policy

Thank you for visiting LovetoGifts.com. Below is our Shipping Policy. Please read it carefully before placing your order.

1. Shipping Areas

We offer global shipping services, available to many countries and regions. Shipping availability and fees will be automatically calculated based on your order and delivery address.

2. Shipping Fees

• Free Shipping: All orders enjoy free shipping. Regardless of the order amount, we provide free global shipping for all orders.

3. Order Processing Time

• All orders will be processed and shipped within 2 business days. This includes order confirmation, packaging, and handing over to the logistics company.
• Please note that during holidays and promotional periods, order processing may be slightly delayed.

4. Estimated Delivery Time

• International Shipping:

• Standard Shipping: Estimated delivery time is 7-15 business days, depending on the destination country/region and customs processing time.
• Expedited Shipping: Estimated delivery time is 3-7 business days, depending on the specific shipping method and destination.

Please note that delivery times may vary due to weather conditions, holidays, or customs clearance, so actual shipping times may differ.

5. Tracking Information

• Once your order is shipped, you will receive an email with your tracking number. You can use this tracking number to check the status of your package on the carrier's website.
• If you have any issues or cannot find your package information, please feel free to contact our customer support team.

6. Shipping Issues

• If your package is not delivered on time or is damaged during transit, please contact us within 48 hours, and we will assist you in resolving the issue.
• If your package is lost and the carrier confirms it cannot be tracked, we will offer a refund or reshipment based on the situation.

7. Special Shipping Conditions

• Holidays: During specific holiday periods (such as Chinese New Year or Christmas), delivery times may be delayed. We recommend placing your order in advance to ensure timely delivery.
• Weather or Uncontrollable Factors: Bad weather or other unforeseen circumstances may affect delivery times. We will do our best to minimize delays and appreciate your understanding and patience.

8. Returns & Refunds

• If your item is damaged during shipping, or if the item received does not match your order, please contact us within 7 days of receiving the product. You may request a return, exchange, or refund.
• If there are any issues with the delivery, causing your item not to arrive on time or be lost, we will provide a refund or reshipment based on the situation.

Conclusion